FAQ

Most common issues

Watermark

1. How can I get rid of the watermark?

Everything created with PollSnack comes with an embedded watermark (or other kinds of ads). You can remove it from "My polls" page by purchasing the premium embed code.

2. I have upgraded to Premium. Why does the watermark still show on poll/survey?

If the watermark still appears on your poll, quiz or survey after you’ve activated the premium options you need to clear the cache from your web browser and refresh the page.
(http://www.infront.com/help/clearing-your-cache)

Pricing

1. Is PollSnack free or do I have to pay for it?

PollSnack is free for testing. However, if you want to remove the free version’s limitations you need to activate the premium options. Activating the premium options cost 4 points per poll/personality poll and 10 points per survey. VIP members get all premium options included.
You can buy points here.
Alternatively you can get a VIP membership.

2. What are the free version's limitations?

- For polls and personality quizzes, a small watermark will appear on the bottom of your widgets.
- For surveys you can't view any responses, in addition to the small watermark on the bottom of your widgets.

3. How many points do I need to activate the premium options?

Activating the premium options cost 4 points per poll/personality poll and 10 points per survey. VIP members get all premium options included.
You can buy points here.
Alternatively you can get a VIP membership.

4. I don’t understand the points system.

SnackTools points are the only currency you need to pay for the premium features throughout our applications. Points are required when you want to publish your work. More precisely, you will need to pay if you wish to get a watermark-free embed or unlock the survey’s responses.
You can buy 4, 10 or more points. SnackTools points never expire so you can use them on current and future projects without concern for an expiration date.
Read more about it here: http://www.snacktools.com/en/points.html

5. What is the difference between points and the VIP subscription?

With points you can unlock premium features for your widget and it will stay premium forever. You can only edit your PollSnack for 24h when you unlock it with points.
The VIP subscription gives you unlimited points (for all SnackTools applications) for as long as it’s active. When (or if) it expires, all your widgets will be watermarked. Any unused points that you might have before getting a VIP subscription will remain available to use after the subscription becomes inactive.
Read more about points and VIP here: http://www.snacktools.com/blog/snacktools-points-and-vip-membership/

6. What happens when my VIP membership subscription expires?

The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription will expire. In that case, the premium publishing options will become locked and you won't be able to use them unless you unlock them with points or get a new subscription. If your monthly subscription expires and you don't wish to renew it, you can use points to unlock the desired items (which will stay unlocked forever).

Troubleshooting

1. I cannot view my poll. Why?

In order to view the polls created with PollSnack you need Flash Player 10+. Get it from here.

2. I cannot find my polls and surveys, even though I’m logged in and I go to "My PollSnack". Where are they?

This article will answer your question. http://www.snacktools.com/blog/snacktools-accounts-and-login-problems/

3. I made a free survey, but I cannot see the results for free?

That’s right. You will have to unlock this premium feature with either points or a subscription. Check the Pricing section for more information.

4. My poll has turned into a static image. Why?

If a poll hosted on our cloud exceeds the maximum number of views/day, the poll will turn into a static image and a small button will be displayed linking to the poll's "direct link" page on PollSnack.com. All standard items include 25,000 views/day, Extended VIP items include 50,000 views/day. After exceeding 100,000 views/day, nothing will be displayed. This usually only happens if you publish your poll on websites with huge traffic.

Features

1. Can I see who has voted? Can users add their names before taking the quiz?

No, you will not see any names, all responses will be anonymous. You will only get to see the results.

2. Can I browse individual answers?

Yes, you can view each individual response, with question-response pairs and additional information such as submission date, time and IP address. You can also delete any answer.

3. Can you vote several times from one computer?

Yes, but only if you use a different browser.

4. Can I add photos to my quiz?

No, you can’t add photos.

5. Can I make the results public on my widget, so they are viewable live?

Yes, you can make the results public, but only for polls. For quizzes and surveys, only the person who build them will have access to results.

6. How can I give someone else access to the results?

You can make the results public for polls, so everybody who answers the question can see what others have chosen. After you write the question and all the possible answers, at last step, you can choose to either leave a thank you note for the respondents or give them access to the results (step 1).

7. To what extent can I customize my polls? Can I make them look like a part of my website?

In most cases, yes. You can change the size of your polls, the colors and the font size. This gives you the freedom of customizing your widgets according to your specific needs.

8. How many responses are allowed per poll?

You get unlimited responses for polls and personality quizzes, but for surveys you can't view any responses for free.

9. How many polls and quizzes can I create?

You can create as many as you want!

10. Can I export my survey and poll data?

Yes, you can export your data in CSV format.

11. What happens when I reach the maximum number of views/day?

System requirements

1. What are the system requirements for PollSnack?

In order to view PollSnack.com correctly we recommend Firefox, Google Chrome, or Safari. PollSnack.com will work on Microsoft IE9 and IE8 too.
Also, you must have JavaScript enabled and the latest Flash Player version (you can get it from here).

Publishing and sharing

1. Once I've published a poll, will I be able to edit it again?

Yes, you will find the last version of the poll on "My polls" page. If you choose to activate the premium options, you will be able to edit you poll for the next 24 hours (then it will become locked for editing). If you have an active VIP membership you can edit polls for as long as you want without limitations.

2. How do I get people to take my poll?

There are many ways to share a poll. Whether you want to share a permanent link to your poll or want it integrated into your website, you can choose from the following options, found on "My polls" page:
- Public link - by selecting this option, a new personalized preview page hosted on PollSnack.com will open. Sharing this link with your friends gives them the opportunity to take, comment and share your poll.
- Email - choose this option to share your poll by email.
- Embed code - copy the embed code and the paste it on any website that supports embeddable content.

3. I have a Facebook page. How do I post to that?

You can choose one of the following:
- Copy and paste the direct link to your published playlist on your timeline
- Click the "Post to Facebook" link located on "My PollSnack" page, next to the embed code button.

4. How do I embed a poll into my blog or website?

Easily. Just create your poll and click "Finish". Click on the "Embed code" option in "My polls" page and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog admin. If you make changes to your poll, the changes won't be visible on the websites where you published it, unless you publish the edited poll again, get its embed code, and manually update it on your page.
Here are some articles on how you can embed PollSnack in different types of websites:
Weebly
http://www.snacktools.com/blog/how-to-embed-a-poll-into-your-weebly-website/
Jimdo
http://www.snacktools.com/blog/post-an-online-survey-in-jimdo/
Tumblr
http://www.snacktools.com/blog/how-to-insert-a-quiz-in-your-tumblr-page/

Other

1. I’m interested in an affiliation or referral program. How can I contact you?

For partnerships, affiliation or private issues regarding your accounts, contact us via email at the following address: contact@snacktools.com.

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